Search found 263 matches

by racetec
Wed Jun 08, 2022 11:14 am
Forum: Sensor-related questions
Topic: Why does my analog data lag the built-in accelerometer data?
Replies: 2
Views: 23435

Re: Why does my analog data lag the built-in accelerometer data?

Hello Jeff,

Please would you send your .RUN file and DL1 configuration file to service@race-technology.com

We will then investigate and get back to you.
by racetec
Mon Dec 20, 2021 11:54 am
Forum: GoPro standalone software
Topic: GoPro Standalone Software Support
Replies: 39
Views: 156658

Re: GoPro Standalone Software Support

The build number and analysis software version numbers are different:

https://www.race-technology.com/wiki/in ... ildNumbers

The email says trail, but it’s the full software and if you've registered already that licence will carry over
by racetec
Mon Dec 13, 2021 11:14 am
Forum: GoPro standalone software
Topic: Hero 10 + Latest Firmware Rocks
Replies: 5
Views: 16283

Re: Hero 10 + Latest Firmware Rocks

Dear Stan Thank you for your feedback. There is a new GoPro build that is more robust to GoPro data foibles, uploaded last week. If you still see issue still please email us directly (gopro@race-technology.com) so we can investigate whether more improvements are possible. Kind regards and happy holi...
by racetec
Mon Nov 22, 2021 10:01 am
Forum: GoPro standalone software
Topic: GoPro Standalone Software Support
Replies: 39
Views: 156658

Re: GoPro Standalone Software Support

We have not yet tested with the HERO10.
Our software is compatible with all other GoPro models that have built-in GPS.
by racetec
Mon Aug 09, 2021 10:20 am
Forum: GoPro standalone software
Topic: GoPro Standalone Software Support
Replies: 39
Views: 156658

Re: GoPro Standalone Software Support

Hi Jim

You should have now received a response to the email that you sent to Race Technology sales regarding this.
If you have not received this, please check your junk mail.

Please do not hesitate to contact us if you have any further questions.

Support (AH)
by racetec
Wed Jul 14, 2021 10:39 am
Forum: GoPro standalone software
Topic: No video
Replies: 4
Views: 10726

Re: No video

Good morning

I will advise the web team to take a look at this - thanks for letting us know.
To confirm, we have received your support request and somebody will get back to you asap.

Best regards,
Support (AH)
by racetec
Mon Jul 12, 2021 9:36 am
Forum: General support questions
Topic: V10 update changes
Replies: 1
Views: 21009

Re: V10 update changes

Hello

Thank you for your message.
There are no significant changes to the DASH2PRO software.

Best regards,
Support (AH)
by racetec
Thu Jul 08, 2021 3:02 pm
Forum: GoPro standalone software
Topic: No video
Replies: 4
Views: 10726

Re: No video

Thank you for your message.

Please use our online support form, found below:
https://www.race-technology.com/gb/gopro/support

This will send the support request directly to our support team, who will then be in touch with you directly.
Please include any relevant files that we can test.
by racetec
Tue Mar 16, 2021 9:10 am
Forum: General support questions
Topic: 8.5 Software and DL1 Mk2 Issue
Replies: 5
Views: 28918

Re: 8.5 Software and DL1 Mk2 Issue

Hello Peter

A member of our support team has contacted you by email regarding your query. Please let us know if you have not received anything from us.

Best regards,
AH
by racetec
Mon Mar 15, 2021 9:28 am
Forum: General software support
Topic: DL1 Club and DASH4 not reading ECU data properly
Replies: 1
Views: 10660

Re: DL1 Club and DASH4 not reading ECU data properly

Hi Alex

A member of our support team will respond to your email as soon as they can.

Best regards,
AH
by racetec
Mon Jan 11, 2021 8:56 am
Forum: General software support
Topic: can adapter with analog
Replies: 1
Views: 9809

Re: can adapter with analog

Hi

Yes, it is possible to connect individual sensors to the analogue inputs in addition to using a CAN adapter.

Support (AH)
by racetec
Fri Dec 11, 2020 9:38 am
Forum: General software support
Topic: Moving between machines
Replies: 1
Views: 10370

Re: Moving between machines

Hi Tim

We will need more information to be able to advise. Please could you email support@race-technology.com

Support (AH)
by racetec
Wed Dec 09, 2020 12:50 pm
Forum: General software support
Topic: DL1 MK1 Firmware Availability
Replies: 2
Views: 10193

Re: DL1 MK1 Firmware Availability

Hi Jamie

Thanks for your message. Please contact support@race-technology.com, our team will be able to advise if MK1 firmware is still available.
by racetec
Fri Nov 13, 2020 11:23 am
Forum: General software support
Topic: dash 2 odometer set up
Replies: 1
Views: 9695

Re: dash 2 odometer set up

Hi Apologies for the late reply. We can program the odometer with the current mileage, but the DASH2 will need to be returned to Race Technology's service department to do this. Please email support@race-technology.com for a quotation and instructions for sending the dash to the service department. ...
by racetec
Mon Nov 09, 2020 9:51 am
Forum: General software support
Topic: dash2 with dl1 package reflashing
Replies: 3
Views: 10980

Re: dash2 with dl1 package reflashing

Hi

Glad to hear you have managed to resolve the issue. If you have any further queries, please email support@race-technology.com for assistance.

Support (AH)

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