Search found 69 matches

by Support (D)
Tue Jul 18, 2017 9:08 am
Forum: General support questions
Topic: LCD Screen not lighting
Replies: 7
Views: 8565

Re: LCD Screen not lighting

Hello,

I have replied to your email regarding this matter.

Please see the information included in the email and let me know if you need more information.

Best regards,
Support(D)
by Support (D)
Mon Jul 17, 2017 10:00 am
Forum: General support questions
Topic: LCD Screen not lighting
Replies: 7
Views: 8565

Re: LCD Screen not lighting

Dear customer, You can identify the firmware version on your dash using the button inputs. If you have buttons connected to the dash already, press & hold the down button while the unit is powered. You should see the firmware version appear along the bottom of the display. This may take a couple...
by Support (D)
Tue Jul 11, 2017 8:42 am
Forum: General support questions
Topic: CAN licence problems DASH2Pro
Replies: 1
Views: 3735

Re: CAN licence problems DASH2Pro

Hello, You have nothing to worry about; the license has been applied successfully. This is a common misconception, the DASH2PRO doesn't just have one configuration, it has up to nine different configurations. The idea behind this is that you could have a different configuration for practice, qualify...
by Support (D)
Tue Jul 04, 2017 10:10 am
Forum: General software support
Topic: Assign RT sensors to DL1 inputs w/ NEW Dash2 Config App
Replies: 1
Views: 8428

Re: Assign RT sensors to DL1 inputs w/ NEW Dash2 Config App

Dear Customer, Firstly thank you for your feedback on the new DASH2 configuration tool. We are still in the very early days of the new config tool and have much to improve & address in relation to customer feedback. Other data sources section : The DL1 MK3 has its own section where the standard ...
by Support (D)
Tue Jul 04, 2017 9:07 am
Forum: General software support
Topic: Video 4 - show/hide digital display on variable
Replies: 2
Views: 9766

Re: Video 4 - show/hide digital display on variable

Hello, You could try an 'IF' equation using a user defined variable in the software. Open the VIDEO4 configuration tool > open the 'User defined variables' section in the variable(s) tree > open a user variable that is currently not in use > select 'edit equation' > enter an equation such as this: I...
by Support (D)
Tue Jul 04, 2017 8:53 am
Forum: Sensor-related questions
Topic: Reset Steering Angle Dashpro 2
Replies: 1
Views: 27599

Re: Reset Steering Angle Dashpro 2

Dear Mark, You will need to re-calibrate the sensor for the new Honda steering rack & test. To zero the reading on the dash you need to do the following: Take a voltage reading from the sensor when the steering wheel is in the straight ahead position, full lock right position and finally full lo...
by Support (D)
Fri Jun 23, 2017 8:48 am
Forum: General software support
Topic: Problem with rpm and Dash2!
Replies: 5
Views: 19166

Re: Problem with rpm and Dash2!

Hello,

No problem, we can help. So the RPM displayed the dash does not match the actual RPM of the vehicle?

You can reply in your native language and I'll translate it.

Best regards,
Support (D)
by Support (D)
Wed May 24, 2017 8:56 am
Forum: General support questions
Topic: Lap counter not displaying
Replies: 3
Views: 9630

Re: Lap counter not displaying

Hello, Here are some potential reasons why you are seeing this issue: * The connections in the DASH3 d-type connector have become loose or damaged * The DL1 SPORT is not outputting any data to the DASH3 * There isn't a marker file from the circuit you are driving present on the DL1 memory card * The...
by Support (D)
Mon May 15, 2017 4:02 pm
Forum: Sensor-related questions
Topic: Oil Pressure Readings not right.
Replies: 2
Views: 29820

Re: Oil Pressure Readings not right.

Good afternoon,

Please send me your DASH2 configuration file, I will inspect it and send you an updated version if I find anything that can cause the issue you are seeing.

My email address is: daniel@race-technology.com

Best regards,
Support(D)
by Support (D)
Wed Apr 19, 2017 2:01 pm
Forum: General support questions
Topic: DL1 sending incorrect values on Lines 1, 2 and 3
Replies: 3
Views: 6026

Re: DL1 sending incorrect values on Lines 1, 2 and 3

Right okay, there are a few things we can try: * You could log some data on the logger(s) with a known voltage going into the inputs. Compare these values to those seen on lite monitor. * You could apply the standard configuration to the loggers and re-test. * You can send over some logged data to m...
by Support (D)
Tue Apr 18, 2017 3:08 pm
Forum: General support questions
Topic: DL1 sending incorrect values on Lines 1, 2 and 3
Replies: 3
Views: 6026

Re: DL1 sending incorrect values on Lines 1, 2 and 3

Dear Sir,

Have the DL1 data loggers ever worked correctly before i.e. reading correct voltages on the analogue inputs?

Best regards,
Support(D)
by Support (D)
Wed Mar 15, 2017 11:11 am
Forum: General software support
Topic: DASH2 RPM not displaying
Replies: 5
Views: 15300

Re: DASH2 RPM not displaying

Dear Sir, Can you tell me where you are taking the RPM signal from on the vehicle please? Also I noticed that the firmware installed on the unit is quite old, this may be contributing to the issue you are experiencing. Follow the link below to our knowledge base, this has information on re-flashing ...
by Support (D)
Wed Jan 25, 2017 9:21 am
Forum: General support questions
Topic: DL1 Sport / Dash 2 Display live data on PC
Replies: 7
Views: 10250

Re: DL1 Sport / Dash 2 Display live data on PC

Hi Guys, Apologies for the confusion, I misread the first post. In this case yes you need to use a splitter cable to connect the DL1 & DASH2 over serial and have the data sent into the live monitor software over serial also. On the Race Technology splitter cable you have 3 connectors, each with ...
by Support (D)
Tue Jan 24, 2017 9:50 am
Forum: General support questions
Topic: Questions regarding the CAN Adapter
Replies: 7
Views: 9084

Re: Questions regarding the CAN Adapter

Hello there, If you follow the link below, this will take you to the Race Technology knowledge base, located on our website. If has information describing the correct connections required to reconfigure the CAN adaptor. m Please ensure the correct connections are present firstly. Best regards, Suppo...
by Support (D)
Wed Jan 11, 2017 1:57 pm
Forum: General support questions
Topic: DL1 Not running with SD card installed
Replies: 8
Views: 9826

Re: DL1 Not running with SD card installed

Okay, if you can please send your email address to: daniel@race-technology.com I will get the returns and repair department, to send you all the necessary information, required for sending your RT equipment back for inspection. Once we open the unit and carry out the inspection, we will have a bette...

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