Dash 4 pro not 'remembering' settings

[nikpro]

We have a Dash 4 pro connected to a video 4 unit but the dash will not 'learn' the button settings!

We have reflashed both firmwares but when we set the buttons on the dash unit it works whilst we keep power to the unit but when the ignition is switched off the unit losses the settings and they constantly have to be reset.

Any help appreciated

[Support]

Hi,

We had this issue quite some time ago with a particular batch, but we thought we got all the units back that had the issue - is this on a new unit?

The issue was caused by a corrupted bootloader, and the simplest solution is that it needs to come back here so we can update it. Whereabouts in the world are you - is returning it for an update an option?

Kind regards,

Support (Andy)

[nikpro]

Hi Andy,

The unit I believe is approx 12 months old - its fitted to a race car we are running for a customer.

I think the unit was returned to you before. We are based in Cheshire - do we just box it up an send back or do we need a support ticket number?

[racetec]

Hi,

You will need an RMA number. Please either call 01773 537620 or email sales (at) race-technology (dot) com to start the process off.

Kind Regards,

RT Admin.