video export freezes

mattipuh
Posts: 3
Joined: Tue Apr 09, 2013 9:20 am
Location: Espoo
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video export freezes

Postby mattipuh » Thu Apr 11, 2013 10:12 am

I recently purchased license for 3rd party videos and have tried to create overlays.

- I am able to bring mov file to analysis with run manager
- video export with overlays starts ok, but freeses (usually in frame 179).

Does any others have similar errors?
i have latest analysis soft. it crashes with and without splash screen.
I run analysis in powerful laptop, 64bit win7.

it seems that video export leaves 3 codec processes idling in the task manager. nothing happens, so I have always restart the complete software to get it back from "freeze".

thanks! :) :shock:

Support

Postby Support » Mon Apr 15, 2013 10:12 am

Morning,

I'm not sure where the issue is - I tested on an i7 with 64 i7 over the weekend and it was okay. As you know we are working on this over email at the moment and I'll be in touch directly to discuss further.

Kind regards,

Andy


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