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Analysis V10 and Kaspersky not Compatible?

Posted: Sat Sep 21, 2019 8:43 pm
by edison_GTI
I'm trying to run the new Analysis V10 and my Kaspersky antivirus keeps deleting the OpenRTCoudStandalon.exe. At this point the Analysis programs just hangs up. Any ideas?

Re: Analysis V10 and Kaspersky not Compatible?

Posted: Mon Sep 23, 2019 11:59 am
by racetec
Hi

We're not sure why that is, all software is fully tested and digitally signed for security. I would suggest that you see if that application can be listed on the antivirus "ignore" or "white list".

Support (AH)

Re: Analysis V10 and Kaspersky not Compatible?

Posted: Mon Sep 23, 2019 11:23 pm
by edison_GTI
Thank you, I tried that and it didn't work.

I attached a screenshot of where it hangs up. I press "Yes" and it hangs up.

EDIT: I forgot to mention that I also have V8.5 installed and it runs with no issues.

Re: Analysis V10 and Kaspersky not Compatible?

Posted: Wed Sep 25, 2019 10:02 am
by racetec
I'm sorry - I'm not sure there is anything we can do from our side.

Support (AH)

Re: Analysis V10 and Kaspersky not Compatible?

Posted: Wed Sep 25, 2019 4:07 pm
by Stan
I hope that we hear about a Solution at some point.

Perhaps Kaspersky has some suggestions, or another utility for the same purpose might help.

It looks like Race Technology must apply for full white listing on Kasperky?

https://whitelist.kaspersky.com/whitelist_program

Does this seem of interest to RT?

Re: Analysis V10 and Kaspersky not Compatible?

Posted: Thu Sep 26, 2019 2:52 pm
by racetec
Thanks for the information.

Re: Analysis V10 and Kaspersky not Compatible?

Posted: Sun Oct 27, 2019 2:14 pm
by edison_GTI
I was able to install and run V10 after removing Kaspersky. After testing that everything works, I installed Kaspersky again.....so far , so good.