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Analysis GoPro Technical Support
Please note:
  • There is extensive help on the knowledge base, user forum and our YouTube channel, please check with those resources first.
  • Always make sure you are running the latest software available from here.

For direct assistance in installing and using our GoPro software you must submit a written support request using the form below. Once we’ve received the request, we’ll aim to be in touch within 48 hours by email.

Extended or immediate telephone support, training, and remote desktop can be provided - but this is chargeable. Please email sales@race-technology.com for a quotation. We do care and we want everybody to get the best from their Race Technology products. We fully appreciate that simply picking up the phone and talking to a support engineer immediately is preferable, but for several reasons this is not possible. We provide technical support via the form below for the following reasons:

  1. It forces the questions to be specific, which enables us to answer them specifically
  2. It allows the important information (including pictures, screenshots and video files) to be sent
  3. We can give more complete and higher quality support over email, as we can review the information and data included in the supplied files

Thank you for your cooperation and understanding, from all at Race Technology.


This is shown in the bottom left corner of the software launcher, for example
Eg. HERO8 Black
Add photos...

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List of uploaded files

If reporting an issue with the video support please attach the source videos, these must the raw, unedited, MP4 or LRV files directly from the GoPro camera.
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List of uploaded files