Technical support for Race Technology hardware is available strictly for 12 months from the original purchase date and only to the original purchaser. The purchase date is required, and proof of purchase may be requested.

We support only the latest software build, available here. Older versions of V10 and V8.5 are not supported.

Before submitting a request, please check our Knowledgebase and YouTube channel. These are often the quickest sources of help and are the recommended option for products outside the 12-month support period.

All direct technical support requests must be submitted using the form below. Requests by telephone, direct email or other methods will not be registered.

Please include full product details, software version and any relevant files, photographs, screenshots or videos.

We aim to respond within 2 working days after a request is registered. This is a target, not a guaranteed response time, and delays may occur during busy periods or for complex cases.

The form ensures that requests are clear, supporting files can be reviewed and all cases are handled in order.

For product returns, please see our Returns Policy here.

Thank you for your cooperation.